FAQ
FREQUENTLY ASKED QUESTION
Q: How long will it take to receive my order?
A: Processing takes 1-3 business days. Standard shipping within the contiguous United States typically takes 7-14 business days. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way. Please note that during peak holiday seasons, delivery may take slightly longer.
Q: Do you ship to Alaska, Hawaii, or Military APO/FPO addresses?
A: Yes, we proudly ship to all 50 states including Alaska and Hawaii. We also ship to APO/FPO military addresses. Please note that shipments to these locations may require an additional 7-12 business days for delivery. Any additional shipping surcharges will be calculated at checkout.
Q: What if I'm not satisfied with my purchase? Can I return it?
A: Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be unused and in original packaging. Simply contact our support team to initiate a hassle-free return.
Q: Who pays for return shipping?
A: If the return is due to a change of mind, the customer is responsible for return shipping costs. However, if the item arrives damaged, defective, or incorrect, we will cover 100% of the return shipping cost and provide a prepaid return label. We stand by the quality of our products.
Q6: How long does the refund process take?
A: Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The credit will automatically be applied to your original method of payment. Depending on your bank or credit card company, it may take an additional 7-14 days for the refund to appear on your statement.
Q: The color in the photo looks slightly different. What should I expect?
A: We do our best to represent colors as accurately as possible. However, please note that screen settings (brightness, night mode, color calibration) can vary between devices. Due to the handmade or natural nature of some of our wooden and textile items, slight variations in grain pattern or fabric shade are normal and add to the unique character of each piece.
Q: Do the furniture items require assembly?
A: Most of our furniture items are designed for easy home assembly and come with a detailed step-by-step instruction manual and all necessary hardware. For complex pieces like bed frames or cabinets, we recommend having a second person assist you. If you're not handy with tools, we suggest hiring a local TaskRabbit or handyman service for setup.
Q: Is the wood/fabric certified and safe for home use?
A: Absolutely. All materials used in our products comply with US safety standards. Our wood is sourced from sustainable forests, and our upholstery fabrics are free from harmful chemicals. If you have specific allergy concerns, please reach out to our support team before placing your order.
Q: Is it safe to use my credit card on your website?
A: 100% Secure. Our store is powered by Shopify, which uses industry-leading 256-bit SSL encryption to protect your personal and payment information. We never store your credit card details on our servers. We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.